FAQ

We are a vintage shop which means we are sourcing pre-loved products which are unique.

As a general guideline, please consider that vintage items dated before 1970 are not suitable for dishwashers. For those dated after 1970, the majority of crockery is dishwasher friendly. However, if any uncertainty arises, feel free to reach out to us at bonjour@viamimosa.com for clarification.

It depends on the product but very often the product won’t be back in stock. Vintage pieces are unique and it’s hard to find twice the same product. It can happen, so it’s worth checking back directly on viamimosa.com.

Immediately after you place your order, you will receive a confirmation email containing a unique order number. This will also include the details of the taxes and shipping charges as well as your billing information. If you haven’t received a confirmation email, it’s always best to check your junk or spam folder. If you still can’t find it, email us on bonjour@viamimosa.com so we can check for any errors and resend.

Once your order has been dispatched, you will be notified via an email containing order tracking details as well as estimated arrival date. You can also track the status of your order through “my account”.

Unfortunately, this is not something we are able to facilitate. Refunds must go back on to the card used at the time of purchase. If that card has expired or has been cancelled, please contact bonjour@viamimosa.com.

Yes you will need to create an account. This will allow us to provide you with a better experience and offer you the following features: - Add your favorite items to your wishlist - View your order status and review past purchases - Faster checkout - Easy return and refund

If the product arrives damaged, is faulty or not as described, please log in into your account within 48h of delivery and notify us using the return & refund function in your recent orders. Please provide a description of the damage or error and include a photo of the faulty item. Our team will assess your complaint and we will either give you a full refund or issue a coupon. Shipping cost are on us! Read more about this on our shipping & returns page.

Shipping cost vary and are visible at checkout. Please note, delivery costs do not include taxes or duties, which may be applied by customs at the destination country. Any duties or taxes incurred are the responsibility of the recipient. Be advised that if your order exceeds 20 kilograms, we may reach out to you in order to make potential adjustments to the shipping cost and method.

We currently ship to the UK only but hope to open up to international markets soon. Be sure to sign up to our newsletter in the footer of our website to be one of the first to find out when!

The majority of orders are typically sent out within 72 hours, unless there is a specified lead time mentioned on the product page or unless we communicate with you to indicate otherwise. To obtain further information regarding lead times and specific delivery details, please consult the product information provided.

To return an item, simply fill out the return form in the recent orders section in your Via Mimosa Account within 14 days of delivery. Our team will assess your return or exchange and provide you with information on how to return the item. We will either give you a full refund or issue a coupon for your next purchase. The cost and handling of the return is the responsibility of you, the customer, and we ask that you carefully package the products you wish to return and use a tracked shipping method for peace of mind. Any return received more than 14 days from the delivery date are not eligible for refund. Please note we are not liable for any damaged or lost returns, and more information about this can be found on our shipping & returns page.

Once we have acknowledge your return, we will issue your refund and notify you by email. Kindly not refunds can take 5 – 10 working days to appear on your account. We will only refund shipping cost if your order arrived damaged, with a fault or was returned to us due to failed delivery attempts, and you have chosen not to have it redelivered or receive a replacement. If you are returning your order for any other reason, we will not refund shipping.

Once an order is placed, your delivery address cannot be revised. To make an address change, we would have to cancel the order and replace it with the correct one. Sadly, we will be unable to amend or cancel your order once it has been packed or shipped. Please check and double-check that you have entered the correct details while ordering!